Unlock the full potential of your interactions with a comprehensive voice recording solution designed to meet your regulatory and operational needs. Capture and record omnichannel interactions—voice, video, screen, and digital—to ensure compliance with standards. Our platform seamlessly connects to multiple Automatic Call Distributors (ACDs). With robust end-to-end encryption for data and application interfaces, you can trust our solution to secure your recordings.
The project will simplify interaction management with a unified platform for recording, playback, and storage across voice and digital channels. Enable role-based access, ensure reliable remote recording, and optimize performance with audit trails and reports. Flexible storage options and tools for tagging, sharing, and annotation make it easy to meet compliance and operational goals.
What's included?
Initiate Kick-off meeting with customer to understand their collaboration strategy, use cases and expectations of the platforms they are looking to adopt.
Perform an assessment of the current platforms to identify any existing dependencies so we can uncover any incompatibilities that may hold back the journey to the new recording platform this may include reviewing any CRM applications.
Configure any on prem endpoints, cloud devices or storage platforms to adopt the new recording solution end to end.
Provide end to end training with dashboard setup, application maintenance and administration.
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