This project aims to streamline operations and enhance collaboration in a hybrid or fully cloud-based workplace by harnessing the full feature set of Webex and Microsoft Teams, integrating voice, video, and chat into a single unified platform. The project will also migrate legacy hard phones and dial plans to Webex or Microsoft Cloud for both external and internal calling.
The project will enable answering calls and joining meetings from anywhere on multiple devices, all centrally cloud-managed for ease of system updates, administration, and deployment of new features. Benefits include support for call recording, transcription, and CRM applications under a single platform, as well as customizable calling and billing plans at departmental, geographic, or functional levels. Additionally, end-to-end encryption for calls, video, chat, and shared data will ensure compliance with the highest industry regulations.
What's included?
Initiate Kick-off meeting with customer to understand the collaboration strategy, use cases and expectations of the platforms they are looking to move over to Microsoft or Webex Cloud.
Assist the customer with placing a Port order with the existing service provider to move all E.164 telephone numbers to the cloud.
Perform an assessment of the current platforms to identify any existing dependencies so we can uncover any incompatibilities that may hold back the journey to the cloud.
Configure any on prem endpoint, client devices or services to support cloud registration.
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