Migrate existing on prem UCCX platform to Webex Contact Center Cloud so the business can take advantage of a flexible contact center platform that is enterprise-grade, out-of-the-box ready and completely customisable.
Help agents better engage with customers using a modular agent desktop that provides better customer interaction and satisfaction.
Service outages are kept to a minimum as everything in the build is in the Cloud so businesses are not relying on UCCX’s active/ active redundancy models but rather the Clouds availability.
What's included?
Initiate Kick-off meeting with customer to understand the UCCX environment, use cases and expectations of the Webex Contact Centre cloud.
Perform an assessment of UCCX to identify any existing configurations, workflows, scripts, queue’s, Finesse Agent dashboard requirements etc so we can uncover any dependencies that may hinder the migration process.
Share findings and dependencies to determine Go or No-Go
Perform platform configurations on the Webex Cloud that represent the existing UCCX Scripts, Call Flows and Desktop Agent experience.
Configure any PSTN Requirements that support Call Termination into the Cloud.
Complete configuration in a maximum 14 working days with the least amount of disruption.
The initial review and compatibility will determine feature compatibility. This would uncover whether the migration can proceed.
Review & Compatibility check: £1,600
Migration to Webex Cloud: £6,400
Get An Email Quote
Click the button to recieve an email pricing quote by giving us some information on the form. Alternatively, request to speak to a member of our team. They can answer any of your questions about this service.
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