This service empowers businesses to modernize their contact centers with a scalable, AI-driven CCaaS platform, integrating voice, video, chat, and social channels for seamless customer engagement. It simplifies migrations from legacy systems like Genesys, Avaya, or Cisco, while ensuring flexible pricing, zero-downtime upgrades, and advanced omnichannel capabilities tailored to your needs.
Our CCaaS solution enables businesses to design tailored inbound and outbound engagement strategies with advanced tools like IVR, skills-based routing, AI-powered dialers, and CRM integrations. With multilingual and region-specific calling, robust reporting, and flexible trunk management, it supports seamless communication across channels. User-friendly configuration tools, ongoing training, and AI-driven features enhance efficiency and customer satisfaction, while geographic redundancy and comprehensive support ensure reliability. This platform consolidates voice, video, chat, and analytics into a scalable, customizable solution for optimizing customer experience operations.
What's included?
Initiate Kick-off meeting with customer to understand their collaboration strategy, use cases and expectations of the platforms they are looking to adopt.
Perform an assessment of the current platforms to identify any existing dependencies so we can uncover any incompatibilities that may hold back the journey to the new recording platform this may include reviewing any CRM applications.
Configure any on prem endpoints, cloud devices or storage platforms to adopt the new CCAAS solution end to end.
Provide end to end training with dashboard setup, application maintenance and administration.
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